1. Introduction
GOEXEC LTD (“the Company”, “we”, “us”, “our”) is committed to safeguarding the privacy and personal data of all individuals with whom we engage.
This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us in accordance with:
• The UK General Data Protection Regulation (“UK GDPR”)
• The Data Protection Act 2018
By using our website or services, you acknowledge and accept the practices described in this Policy.
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2. Data Controller
For the purposes of applicable data protection legislation, GOEXEC LTD is the Data Controller responsible for your personal data.
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3. Categories of Personal Data Collected
3.1 Customer and Passenger Data
We may collect, use, store, and transfer the following:
• Identity Data: full name
• Contact Data: email address, telephone number
• Booking Data: pickup/drop-off locations, journey details, preferences
• Communication Data: correspondence via email, telephone, or WhatsApp Business
• Transaction Data: payment confirmations and references
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3.2 Driver and Contractor Data
We process personal data relating to drivers, including:
• Identity and contact details
• Driving licence and private hire licence information
• Vehicle and insurance documentation
• Compliance and regulatory records
• Payment details (where applicable)
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3.3 Technical and Usage Data
Automatically collected data includes:
• IP address
• Browser type and version
• Device information
• Website interaction data
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4. Purposes of Processing
We process personal data for legitimate business purposes, including:
• Administration and fulfilment of bookings
• Allocation and dispatch of drivers
• Customer communication and support
• Processing payments and maintaining financial records
• Compliance with legal and regulatory obligations
• Ensuring safety, security, and service quality
• Business administration and operational management
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5. Lawful Basis for Processing
We rely on the following lawful bases:
• Contractual Necessity – to perform our obligations in providing services
• Legal Obligation – to comply with regulatory and statutory requirements
• Legitimate Interests – to operate, manage, and improve our services
• Consent – where required (e.g. marketing communications)
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6. Data Sharing and Disclosure
We may disclose personal data to:
• Licensed drivers engaged to fulfil bookings
• Payment service providers and financial institutions
• IT systems and booking platform providers
• Regulatory and licensing authorities
• Law enforcement agencies where legally required
All third parties are required to respect the confidentiality and security of personal data.
The Company does not sell, rent, or commercially exploit personal data.
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7. International Data Transfers
Where personal data is transferred outside the United Kingdom, including via third-party service providers, we ensure appropriate safeguards are implemented in accordance with UK GDPR.
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8. Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
• Secure systems and encrypted storage (where applicable)
• Access controls and authentication measures
• Restriction of access to authorised personnel only
• Use of secure payment processing providers
While we take all reasonable steps, no system can be guaranteed completely secure.
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9. Data Retention
Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, including:
• Financial and booking records: up to 6 years
• Regulatory and compliance records: as required by law
• Communication records: as reasonably necessary for operational purposes
Thereafter, data will be securely deleted or anonymised.
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10. Your Rights Under UK GDPR
You have the following rights:
• Right of access to your personal data
• Right to rectification of inaccurate or incomplete data
• Right to erasure (subject to legal limitations)
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent (where applicable)
Requests should be submitted to:
We will respond within the statutory timeframe of one month.
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11. Marketing Communications
We will only send marketing communications where:
• You have provided consent; or
• We are otherwise permitted to do so under applicable law
You may opt out at any time.
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12. Cookies
Our website uses cookies to enhance functionality and user experience.
You may control or disable cookies through your browser settings.
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13. Third-Party Websites
Our website may contain links to external websites. We accept no responsibility for their privacy practices.
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14. Children’s Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect data from children.
15. Data Breaches
In the unlikely event of a data breach ,we will:
• Investigate immediately
• Notify the ICO where required
• Inform affected individuals if there is a high risk
16. Complaints
If you are unhappy with how we handle your data, You have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
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17. Policy Updates
This Policy may be updated periodically. The latest version will always be available on our website