These Terms & Conditions (“Terms”) apply to all bookings and services provided by GOEXEC LTD (“GOEXEC”, “we”, “us”, “our”).
By placing a booking, the customer (“you”, “Client”) accepts these Terms.
1. Definitions
Booking: A confirmed reservation for a journey or hire.
Service: Chauffeured transport and related services.
Vehicle: The allocated vehicle for your Booking.
Passenger: Any person travelling under a Booking.
Charges: All fees payable, including extras.
2. Booking & Confirmation
Bookings can be made via email, phone, website, or corporate channels.
A Booking is only confirmed once written confirmation is issued.
You must provide accurate details (time, location, flight info, passengers, luggage).
We may refuse or cancel bookings where necessary (e.g. safety, incomplete details, failed payment).
3. Pricing, Quotes & Additional Charges
Quotes are in GBP and valid for 7 days unless stated otherwise.
Prices may exclude parking, tolls, airport fees, waiting time, and extra stops.
Changes during the journey may incur additional charges.
Drivers choose reasonable routes unless instructed otherwise.
4. Payment
Payment is required in advance unless agreed otherwise.
Secure third-party providers process payments.
Corporate accounts must follow agreed credit terms.
Deposits may be required for high-value or event bookings.
5. Waiting Time & Meet and Greet
Airport pick-up - 60 minutes from flight landing
Other pick-ups 15 minutes from scheduled time
Additional waiting time is charged in increments at the applicable rate.
6. Changes & Amendments
Amendments are subject to availability and may affect pricing.
We may upgrade vehicles at no extra cost if required.
Alternative vehicles may be provided if necessary.
7. Cancellations & No-Shows
More than 3 hours - No charge
Within 3 hours - 50%
Within 1 hour / No-show - 100%
A "no-show" occurs when the passenger cannot be contacted through call, SMS, or email.
For airport pickups, the no-show period is 90 minutes.
For non-airport pickups, the no-show period is 30 minutes.
The chauffeur will be released with a full charge of the booking cost in the event of a passenger no-show
A booking will be classified as a no-show where the customer fails to attend the agreed pickup location without prior cancellation within 30 minutes of the scheduled pickup time. In such circumstances, the full fare for the booked service shall be payable. No additional waiting time charges will be applied where reasonably possible.
For airport and train station pickups, a booking will be classified as a no-show if the customer has not cancelled the service at least 60 minutes prior to the scheduled pickup time. In such cases, the full fare for the booked service shall be payable, and no additional waiting time charges will be applied where reasonably possible.
8. Passenger Conduct & Safety
Seatbelts must be worn at all times while the vehicle is in motion, in accordance with UK law.
Smoking and the use of electronic cigarettes are strictly prohibited in all vehicles.
The possession or use of Illegal substances is strictly prohibited in all vehicles.
Any behaviour deemed unsafe, disruptive, or inappropriate may result in termination of the service without refund.
9. Damage & Cleaning
You are responsible for damage or soiling.
Special cleaning (e.g. spills) may incur charges.
10. Luggage & Belongings
Ensure vehicle suitability for luggage.
All Luggage and personal belongings are carried at your own risk, except where loss or damage is caused by our negligence.
Any items left in the vehicle will be held for a reasonable period. The return of lost property may be subject to additional delivery or administrative charges.
11. Child Seats & Accessibility
Child seats are available upon request. Please specify the child’s age and the type of seat required at the time of the booking.
We cannot guarantee the availability of child seats where sufficient notice has not been provided.
Any accessibility requirements must be communicated at the time of the booking to allow appropriate arrangements to be made.
You remain responsible for legal compliance.
12. Delays & Force Majeure
We are not liable for delays caused by events beyond our control (e.g. weather, traffic, strikes).
We will try to provide updates and alternatives where possible.
13. Complaints
Submit complaints within 7 days.
We aim to respond within 3 business days.
14. Privacy
We comply with UK GDPR and the Data Protection Act 2018.
15. Liability Limitation
GOEXEC shall not be liable for any indirect, incidental or consequential losses arising from the provision of services
Liability for any direct loss arising in connection with the provision of its services shall be limited to the total value of the booking in question,
No liability for indirect losses (e.g. missed flights).
16. Subcontracting
We may use trusted partners while remaining responsible for service delivery.
17. General
If any clause is invalid, others remain effective.
Terms may be updated periodically.
18. Governing Law
These Terms are governed by the laws of England and Wales.
Company Details
GOEXEC LTD
Flat 5 Ellyson House, 4 East Drive, NW9 5ZF
Email: Info@goexec.uk
Phone: 020 8058 7078